1. Detailed description of goods and/or services
KiCoco is a business in the clothing industry that specializes in providing the South African and International consumers with unique,limited edition and stylish baby and kids clothing.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of email and SMS communication with the driver of the courier service. The customer will also receive a booking number from our courier service Dawn Wing.
3. Return and Refunds policy
The provision of goods and services by KiCoco is subject to availability. In cases of unavailability, KiCoco will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee. If any of the returned goods are damaged and not 100% in the same condition as when it was sent to the client, no refund will take place and the client will be notified within 30 days.
4. Customer Privacy policy
KiCoco shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
5. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer (EFT) into the KiCoco bank account, the details of which will be provided on request.
6. Card acquiring and security
Card transactions will be acquired for KiCoco via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
7. Customer details separate from card details
Customer details will be stored by KiCoco separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
9. Responsibility
KiCoco takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
10. Country of domicile
This website is governed by the laws of South Africa and KiCoco chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
11. Variation
KiCoco may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by KiCoco (private company ) based in South Africa trading as KiCoco with a registered number and Angeliz Venter Owner.
